Frequently Asked Questions

Please note there may be access limitations for guests with mobility issues. We strongly recommend you speak with our booking office prior to your cruise to seek advice. The stairs on each of our vessels can be an issue for some people with mobility issues. We can accommodate wheelchairs up to 63cm only. Motorised scooters are prohibited on board any cruise. Please advise staff of any mobility issues when booking i.e., walking frames, wheelchairs, or guide dogs and we will do our best to accommodate you.

If you have any dietary requirements please advise our booking office at least one week prior to your cruise and we will try to accommodate your needs where possible. We cannot be held responsible for consumption/cross contamination with regards to allergies or dietary requirements. Food allergies must be advised on booking. Vegetarian dish must be pre-booked at time of reservation.

Neat casual attire. We discourage stilettos for safety reasons.

We have free parking in the car park marina, and at the Crabs and Yabbies departure point.

If you have paid and booked a transfer for our cruises – it is your sole responsibility to be ready and waiting for the bus, Tweed Eco Cruises will not issue any refund for transfers, we may assist in booking them at times, but we will not be responsible for missed transfers, we use a third party to conduct our transfers and it is their policy that you come under for transfers.

Rainforest Cruises/Private Charters – River Terrace Tweed Marina Tweed Heads NSW 2485
Crabs & Yabbies departure point – 230 Kennedy Drive Tweed Heads West NSW 2485

Prior to boarding the boats, we commence boarding for our Rainforest Cruises 25 minutes prior to departure you present your ticket and payment to captain, the Crabs and Yabbies Tour we commence boarding 10 minutes prior to departure please present your ticket and payment to the Captain. For the enjoyment of all guests, we cannot delay our departure for any late arrivals. We therefore recommend you allow sufficient time for travel to our location.

Please advise office at time of booking for pram space. Please note, that on occasion where the cruise may full, availability for pram spaces may be limited.

Payments

Full payment is required upon booking. Please note that your cruise is not confirmed until final payment has been made. Payments can be made via:

Cash

Payments can be made at our booking office (located directly in front of the boats), participating tour desks, and hotel concierge.

Credit Card

Cards accepted are Visa and MasterCard. Payment can be made via credit card over the phone Monday to Friday between 9.30 am – 3.00 pm or by booking online through our secure booking form. Credit card purchases incur a 1.5% surcharge.

If paying by gift card please advise the office of the gift card number at the time of booking. If the gift card amount is greater than the total cost of the cruise, we are not able to return any unused funds to the purchaser or recipient of the gift card.

Any offers/discounts must be advised at time of booking. We do not accept any discounts after payment has been made. Please refer to the terms and conditions of the offer and any vouchers/ID that need to be sent to the office must be done at least one week prior to the cruise.

Tweed Eco Cruises operate on QLD Time, this commences from October through to April, yes we are in NSW, but with a majority of our customers coming from QLD we operate on this time, and our crew also get an extra hour of beauty sleep.

Within 72 hours

Please note that no changes (change of date, reduction in passenger numbers, cancellations) can be made within 72 hours of your cruise departure as we spend considerable time and effort in our forward planning of our cruises. We appreciate your understanding in this regard.

Outside of 72 hours

Changes to your booking can be made. Please call the office should you wish to make any changes. Please note that any refunds will incur a 20% administration fee.

Refunds may be issued 7 days prior to departure Please note that any refunds will incur a 20% administration fee.

Booking for groups tours over 6 pax -7 days notice is required that any refunds will incur a 20% administration fee of the total booking

Bookings of groups tours over 7 pax – 14 days notice that any refunds will incur a 20% administration fee of the total booking

Bookings of groups tours over 15 pax – 30 days that any refunds will incur a 20% administration fee of the total booking