Frequently Asked Questions

We commence boarding for our cruises 20 minutes prior to departure. Simply present your ticket to staff at the departure point. For the enjoyment of all guests, we cannot delay our departure for any late arrivals. We therefore recommend you allow sufficient time for travel to our location.

All tours operate on NSW time, all year long.

Please note there may be access limitations for guests with mobility issues. We strongly recommend you speak with our booking office prior to your cruise to seek advice. The stairs on each of our vessels can be an issue for some people with mobility issues. We can accommodate wheelchairs up to 63cm only. Motorised scooters are prohibited on board any cruise. Please advise staff of any mobility issues when booking i.e.walking frames, wheelchairs, or guide dogs and we will do our best to accommodate you.

If you have any dietary requirements please advise our booking office at least one week prior to your cruise and we will try to accommodate your needs where possible. We cannot be held responsible for consumption/cross contamination with regards to allergies or dietary requirements. Food allergies must be advised on booking. Vegetarian dish must be pre-booked at time of reservation.

Public transport to the Tweed Marina.
Yes, Surfside buses have a bus stop at the top of our street (River Terrace), both south and northbound buses stop here. From the bus stop, it’s a 150-meter walk to the marina.

From the north: Catch Route 700 bus from Broadbeach, Miami, Burleigh Heads, Palm Beach, Tugun, Coolangatta. Get off at the Tweed Mall and catch Route 605  to reach River Terrace (2^nd stop after departing the Mall).

From the south: Catch Route 603 bus from Pottsville, Hastings Point, Cabarita, Kingscliff, Chindreah, Tweed city.  You need to request to stop at our location which is River Terrace (the driver may know it as Terranora Terrace),  it’s the Wharf St Medical Centre that you need to get off – and walk carefully across the road to River Terrace).

Public transport to 230 Kennedy Drive.
Public transport to 230 Kennedy drive is NOT close to our departure point – we recommend catching the public bus to Tweed Mall and then catching a Taxi or an Uber.

For all timetables/stops www.surfside.com.au

There is free all-day parking at our departure points.

We don’t offer transfers, but encourage our guests to car pool and utilise public transport where possible.

Where does the Morning Tea and  River & Rainforest cruise depart from?
Tweed Marina – 4 River Terrace, Tweed Heads, NSW 2485

Where does the Bush Tucker &  Crab Cruise depart from?
230 Kennedy Drive, Tweed Heads West, NSW 2485 (adjacent to the Maritime museum).

Please note: we do not have an office here, and the boats do not moor here, we only pick up customers from this location to do this tour.  There is no signage in this location for our tour (council regulations).  Our boat will only arrive 5-10 minutes before the tour and will stop on the beach.

Where does the Pot to Plate cruise depart from?
The departure location varies depending on the tide, at time of booking you will be informed if it will depart from the Tweed Marina (4 River Terrace, Tweed Heads) or the Maritime Museum (230 Kennedy Drive, Tweed Heads).

Where does the Tweed River Rum Runner cruise depart from?
Tweed Marina – 4 River Terrace, Tweed Heads, NSW 2485

Where do your Private Charters for weddings and parties depart from?
We leave from the Tweed Marina for all charters – unless you have been instructed by your host that the location is different.

Please advise office at time of booking for pram space. Please note, that on occasion where the cruise may full, availability for pram spaces may be limited.

Payments

Full payment is required upon booking. Please note that your cruise is not confirmed until final payment has been made. Payments can be made via:

Cash

Payments can be made at our booking office (located directly in front of the boats), participating tour desks, and hotel concierge.

Credit Card

Cards accepted are Visa and MasterCard. Payment can be made via credit card over the phone Monday to Friday between 9.30 am – 3.00 pm or by booking online through our secure booking form. Credit card purchases incur a 1.5% surcharge.

If paying by gift card please advise the office of the gift card number at the time of booking. If the gift card amount is greater than the total cost of the cruise, we are not able to return any unused funds to the purchaser or recipient of the gift card.

Any offers/discounts must be advised at time of booking. We do not accept any discounts after payment has been made. Please refer to the terms and conditions of the offer and any vouchers/ID that need to be sent to the office must be done at least one week prior to the cruise.

We are NSW Business – we operate on NSW TIME year round.

Within 7 Days

Please note that no changes (change of date, reduction in passenger numbers, cancellations) can be made within 24 hours of your cruise departure as we spend considerable time and effort in our forward planning of our cruises. We appreciate your understanding in this regard.

Outside of 7 Days

Changes to your FIT booking can be made. Please call the office should you wish to make any changes.

Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.

Cancellations by customers within 7 days of travel will not receive a refund but may receive a cruise credit, in extenuating circumstances, to be discussed at the time of cancellation.

Group or charter bookings ONLY (including the BBQ pontoon) will be able to receive a full refund if cancelled within 6 days of booking. A non-refundable deposit is required 7 days after making the booking and final balance is due 60 days prior to the event. Any group bookings and charters will forfeit deposits paid, and be non-refundable if cancelled any time after final payment has been made.

Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.