What is your boarding time?
- We commence boarding for our cruises 20 minutes prior to departure. Simply present your ticket to staff at the departure point. For the enjoyment of all guests, we cannot delay our departure for any late arrivals. We therefore recommend you allow sufficient time for travel to our location.
- All tours operate on NSW time, all year long.
Are your vessels accessible for all needs?
Our vessels have ramp access from the car park of our marina right to the deck. Two of our vessels have upstairs decks that are only accessible by stairs, however there is no need to access these outside of personal choice. All facilities are on the lower decks. The bathrooms onboard are marine toilets and are small in size. Wheelchairs can't fit inside the cubicle but can be taken directly up to the door. We strongly recommend you speak with our booking office prior to booking your cruise to seek advice tailored to your needs. With advance notice we can accommodate walking frames, wheelchairs, or guide dogs on most itineraries.
What if I have specific dietary needs?
We can accommodate you! If you have any dietary requirements please advise our booking office at least one week prior to your cruise . Food allergies must be advised on booking. Please note: we cannot be held responsible for consumption/cross contamination with regards to allergies or dietary requirements.
Do you offer transfers?
We don’t offer transfers, but encourage our guests to car pool and utilise public transport where possible.
Are there car parking facilities?
There is free all-day parking at our departure points.
We don’t offer transfers, but encourage our guests to car pool and utilise public transport where possible.
Are there car parking facilities?
There is free all-day parking at our departure points.
Is there public transport to the Tweed Heads Marina?
Yes, Surfside buses have a bus stop at the top of our street (River Terrace), both south and northbound buses stop here. From the bus stop, it’s a 150-meter walk to the marina.
Yes, Surfside buses have a bus stop at the top of our street (River Terrace), both south and northbound buses stop here. From the bus stop, it’s a 150-meter walk to the marina.
- From the north: Catch Route 700 bus from Broadbeach, Miami, Burleigh Heads, Palm Beach, Tugun, Coolangatta. Get off at the Tweed Mall and catch Route 605 to reach River Terrace (2nd stop after departing the Mall).
- From the south: Catch Route 603 bus from Pottsville, Hastings Point, Cabarita, Kingscliff, Chindreah, Tweed city. You need to request to stop at our location which is River Terrace (the driver may know it as Terranora Terrace), it’s the Wharf St Medical Centre that you need to get off at – and walk carefully across the road to River Terrace).
If you're taking our Bush Tucker and Crab Catching Cruise, this departs from a different location at 230 Kennedy Drive.
- Public transport to 230 Kennedy drive is NOT close to our departure point – we recommend catching the public bus to Tweed Mall and then catching a Taxi or an Uber.
For all timetables/stops www.surfside.com.au
Do you offer Gift Cards?
We sure do! These can be booked online via this link, or through our office during open hours. Redemption of a gift card can be done with an online booking or by providing crew at the office of the gift card number at the time of booking. If the gift card amount is greater than the total cost of the cruise, we are not able to return any unused funds to the purchaser or recipient of the gift card.
Do you offer Gift Cards?
We sure do! These can be booked online via this link, or through our office during open hours. Redemption of a gift card can be done with an online booking or by providing crew at the office of the gift card number at the time of booking. If the gift card amount is greater than the total cost of the cruise, we are not able to return any unused funds to the purchaser or recipient of the gift card.
Need to make a change to your booking?
Within 7 Days
Within 7 Days
- Please note that no changes (change of date, reduction in passenger numbers, cancellations) can be made within 7 hours of your cruise departure as we spend considerable time and effort in our forward planning of our cruises. We appreciate your understanding in this regard.
Outside of 7 Days
- Changes to your booking can be made. Please call the office should you wish to make any changes. Please note: this applies to independent bookings only, and not to charters or groups.
Do you offer refunds?
Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.
- Cancellations by customers within 7 days of travel will not receive a refund but may receive a cruise credit, in extenuating circumstances only, to be discussed at the time of cancellation.
- Group or charter bookings ONLY (including the BBQ pontoon) will be able to receive a full refund if cancelled within 6 days of making the booking. A non-refundable deposit is required 7 days after making the booking and final balance is due 60 days prior to the event. Any group bookings and charters will forfeit deposits paid, and be non-refundable if cancelled any time after final payment has been made.
- No-shows will be charged the full price
Contact us by phone to cancel or inquire about a cancellation.